Refund Policy

Last updated: May 29, 2026

This Refund Policy explains how refunds work for purchases of Wow Image sold by Wow Image through Paddle.com (Merchant of Record). By purchasing, you agree to this policy together with our Terms of Service.

1. Merchant of Record

Paddle.com is the Merchant of Record for all orders. Refunds are processed by Paddle on our behalf. We do not refund you directly outside this process. For payment disputes you may also contact Paddle at paddle.net.

2. 14-day money-back guarantee

We offer a 14-day money-back guarantee from the date your purchase is completed. If you are not satisfied with the macOS app for any reason, you may request a refund within 14 days (see Section 8, Contact) and we will issue a full refund of the purchase price through Paddle — no questions asked.

Before or at checkout you confirm that you understand the product is digital content and that access may be granted immediately after payment.

3. How to request a refund

See Section 8 (Contact) and provide:

• the email address used at checkout;
• your order or transaction reference (if available); and
• a brief reason for the request (optional but helpful).

We aim to confirm refund requests within 2 business days. Approved refunds are issued by Paddle to your original payment method. Timing depends on your bank or payment provider (typically 5–10 business days).

4. After 14 days

After the 14-day money-back guarantee period, refunds are handled in line with applicable consumer law in your jurisdiction and may also be issued by Paddle in exceptional circumstances (for example a proven billing error or an unauthorized transaction).

5. Subscriptions

Wow Image is sold as a one-time lifetime purchase, not a subscription. There are no recurring charges for the base product.

6. Chargebacks

If you have a problem with your purchase, please see Section 8 (Contact) or contact Paddle at paddle.net first — we will always work to resolve it quickly, and a refund is usually the fastest solution.

7. Access after refund

When a refund is completed, paid access to the macOS app is revoked. You may still use the public marketing pages of the site.

8. Contact

Contact: available upon request

Billing questions may also be directed to Paddle at paddle.net.

9. Changes

We may update this Refund Policy. Changes take effect when posted on this page. We will notify Paddle of material changes as required by our agreement with them.